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FAQ’S

About QStore

Who is QStore?

QStore is a leading provider of refurbished IT equipment in South Africa, specialising in high-quality hardware like laptops, desktops, monitors, servers, networking gear, printers, and point-of-sale systems from top brands including Apple, Dell, HP, Lenovo, and others. Our expert team of technical engineers meticulously restores each device to its original factory settings, ensuring that all vital components are functional and meet strict quality standards. We pride ourselves on offering reliable technology solutions that cater to both personal and business needs

Where is your store located?

We are an online store, and we deliver to anywhere in South Africa.

Our head office and distribution warehouse address is: QStore, Cosmo Business Park, Corner Malibongwe Drive & Rietvallei Road, Roodepoort, Gauteng, 2188

GPS Coordinates: -26.0040588, 27.936793

Where does QStore get the equipment on sale from?

All equipment sold through QStore, are received back from our parent company, InnoVent.

InnoVent leases new IT equipment to corporates for an average of three years. When the equipment is then returned, it goes through a thorough refurbishment process. The refurbished equipment is then sold on QStore.

What is QStore’s BBBEE Status?

We are Level 1 BEE rated, giving our clients the ultimate flexible solution.

QStore is also a value adding supplier therefore our B-BBEE procurement level is 135%. Those companies that enter into an Enterprise Development Program with QStore and appoint us as one of their ED beneficiaries can claim 135% of every R1.00 spent.

What does QStore do to ensure environmental compliance in its refurbishing and remanufacturing processes?

QStore is deeply committed to environmental sustainability in its refurbishing and remanufacturing processes. We adhere to strict environmental standards to minimise waste and prevent pollution. Our approach includes responsible recycling of unusable components and ensuring that all refurbishing practices meet or exceed local environmental regulations. Additionally, by extending the life of IT equipment, we reduce the need for new resources and help decrease the overall environmental impact. QStore also conducts regular audits to ensure ongoing compliance and continuous improvement in our environmental practices.

What does it mean to be a Microsoft Authorised Refurbisher

Being a Microsoft Authorized Refurbisher means that QStore has been officially recognised by Microsoft to legally refurbish and sell computers with genuine Microsoft software. Here are some key aspects of what it means:

Genuine Software: QStore is permitted to install genuine Microsoft software on refurbished devices, ensuring that customers receive legally licensed copies of Microsoft Windows and other Microsoft products.
Quality Standards: QStore must meet specific standards set by Microsoft in terms of hardware quality and refurbishment processes. This includes ensuring that computers are refurbished to a high standard and function like new devices.
Environmental Responsibility: QStore is expected to follow environmentally sustainable practices in the refurbishment process. This helps in reducing e-waste and promoting the recycling and reuse of IT equipment.
Access to Updates: Computers refurbished by QStore come with licensed Microsoft software that is eligible for updates directly from Microsoft. This ensures that users can keep their systems secure and up-to-date.
Support and Warranties: QStore provide warranties and support for the refurbished products, offering a level of customer service similar to that available with new devices.
Compliance and Auditing: QStore is regularly audited by Microsoft to ensure compliance with licensing and refurbishment standards. This helps maintain a high level of trust and integrity.

Our Products

I want to provide feedback about a product. How do I do this?

You are welcome to complete our online survey by following the link: https://www.surveymonkey.com/r/Z5TGYX5.

Alternatively, you are welcome to send us an email on info@qstore.co.za or contact us on 010 880 5290

Where does QStore get the equipment on sale from?

All equipment sold through Qstore, are received back from our parent company, InnoVent.

Can you check the availability of a product?

All products loaded on our website are available for sale when it stipulates ‘in stock’. You are welcome to view all our product listings online that includes: products, prices, pictures and specifications.

Can I upgrade my computer online?

Yes, you can upgrade your computer online with the upgrade function on each product page.

What are refurbished products?

All products featured on the website are refurbished, unless stated otherwise.

Refurbishment is a process done to restore pre-owned computers to a new condition and appearance. When hardware is refurbished, the components are examined, and non-working parts are replaced.

At QStore, quality is a formalised system and process. Through strict documentation and procedures, our technicians maintain control of quality throughout every step of our product lifecycle and refurbishment.

Actual products may differ slightly in appearance to images shown.

What are remanufactured products?

A remanufactured product is an item that has been disassembled, thoroughly inspected, and rebuilt to a condition that meets or exceeds the original manufacturer’s specifications. During this process, worn or obsolete components are replaced with new or refurbished parts, and any necessary repairs are made. Remanufacturing involves rigorous testing and quality assurance to ensure that the final product performs as well as a new item. This process not only extends the life of the product but also significantly reduces waste and environmental impact by reusing materials and minimizing the need for raw resources.

How does buying refurbished or remanufactured products benefit the environment?

Buying refurbished or remanufactured products reduces waste and conserves natural resources by extending the lifespan of existing items. This practice minimises the demand for new products, thereby decreasing the environmental impact associated with manufacturing, such as energy consumption and emissions. It also helps in reducing electronic waste, one of the fastest growing waste streams globally.

What is the condition of the equipment?

All products are in good condition and 100% working order.

You also get a 12 month carry-in warranty on all the hardware parts on all products (excluding the batteries on laptops – new batteries can be ordered)

The Purchase Process

How do I place an order?

To purchase online you may follow the following simple steps:

Select the unit you want to purchase on our online store qstore.co.za
Select ‘Add to cart’
Click on cart/trolley icon on the top right of your screen
Select ‘Check out’
Complete details
Select collection or delivery
Select payment method like PayFast to pay with card or instant EFT
Confirm order, and make payment / complete online finance process
Once full payment is received, we will receive your order and put it through for processing

How do I cancel my order?

Send an email to info@qstore.co.za stating the reason(s) you would like to cancel your order and attach your stamped bank account confirmation details. We will then process your refund and the refund will be processed within 7 working days. Direct costs incurred may need to be deducted from the order.

Do you deliver and what are the delivery timelines?

Yes, we courier to anywhere in South Africa with our trusted courier partners. The delivery fee will be quoted on based on your full delivery address and number of products selected. The delivery fee can be calculated on the checkout page of our website.

Deliveries take between 3 to 5 working days from payment.

Can I pay and collect the same day?

Unfortunately, due to security reasons we do not allow collections unless if it’s by a branded courier.

Order collection from the warehouse by a branded courier and collection timelines?

A QStore customer service consultant will advise you as soon as your order is ready for collection. The order may them be collected during the QStore operating hours 08:00 to 17:00 Mondays to Fridays (excluding public holidays).

Deliveries take between 3 to 5 working days from payment.

How do refunds work?

If you are not completely satisfied with the product, the product may be returned with all accessories, the original receipt and original packaging within 7 days of the date the product was received. The full order amount, less direct costs (e.g. courier fees, transaction fees, damage costs) will be refunded.

QStore will endeavour to process refunds within 7 days after receiving back the products at QStore’s physical premises.

How safe is it for me to use my credit card on your site?

We make use of payment methods through PayFast, one of South Africa’s largest and safest online payment portals.

PayFast is committed to keeping you, your customers and all sensitive information secure. We have a multitude of automated and manual checks in place to protect both buyers and sellers from fraudulent transactions. Online retail has a fraud rate between 1 and 2% of all transactions. Through effective controls, PayFast’s is currently below 0,2% and still going down.

We use Extended Validation SSL with 2048-bit encryption. Only two of the four major South African banks use this –the highest– level of encryption currently available. We also use 3D secure for all payments, that requires buyers to enter their one time PIN.

We have also been approved by Google Shopping on our payment security SSL certificate.

What forms of payment do you accept?

We have the following different payment options:

Secure online payment using a card or instant EFT

EFT Payments

Cash payment into the bank (cash handling fees need to be added)

Product Warranty

Does the warranty apply on Laptop batteries?

QStore does not commit to a minimum battery discharge / run time.

No warranty is offered on the batteries. Functionality will be based with the Power Supply Products plugged in.

To ensure optimum performance QStore does recommend that a new battery is purchased.

To order a new battery or any other upgrades, please contact QStore for assistance. Manufacturers warranties on these parts may be valid based on the relevant manufacturer’s terms and conditions.

Do the products have warranty?

All refurbished products sold have a 6 month carry-in warranty on the hardware of the products, unless stated otherwise. Any hardware fault encountered within the warranty period will be covered by this warranty (excluding laptop batteries). The cost of the return of the product/s to the QStore warehouse will be for the customer’s cost.

Corporate and Bulk Purchasing

What are the benefits for companies buying refurbished or remanufactured IT equipment?

Companies benefit from buying refurbished or remanufactured IT equipment primarily through cost savings, as these products are significantly less expensive when buying bulk than new models. Additionally, these products are environmentally friendly, helping companies meet sustainability goals. They also often come with warranties, ensuring reliability and reducing risk.