Frequently asked questions
I want to provide feedback about a product. How do I do this?
How do refunds work?
If you are not completely satisfied with the product, the product may be returned with all accessories, the original receipt and original packaging within 7 days of the date the product was received. The full order amount, less direct costs (e.g. courier fees, transaction fees, damage costs) will be refunded.
QStore will endeavour to process refunds within 7 days after receiving back the products at QStore’s physical premises.
How do I cancel my order?
Send an email to firstname.lastname@example.org stating the reason(s) you would like to cancel your order and attach your stamped bank account confirmation details. We will then process your refund and the refund will be processed within 7 working days. Direct costs incurred may need to be deducted from the order.
Can I pay and collect the same day?
Unfortunately, due to security reasons we do not allow collections unless if it’s by a branded courier.
Do you deliver and what are the delivery timelines?
Yes, we courier to anywhere in South Africa with our trusted courier partners. The delivery fee will be quoted on based on your full delivery address and number of products selected. The delivery fee can be calculated on the checkout page of our website.
Deliveries take between 3 to 5 working days from payment.
Order collection from the warehouse by a branded courier and collection timelines?
A QStore customer service consultant will advise you as soon as your order is ready for collection. The order may them be collected during the QStore operating hours 08:00 to 17:00 Mondays to Fridays (excluding public holidays).
Deliveries take between 3 to 5 working days from payment.
Where is your store located?
We are an online store, and we deliver to anywhere in South Africa.
Our head office and distribution warehouse address is: QStore, Cosmo Business Park, Corner Malibongwe Drive & Rietvallei Road, Roodepoort, Gauteng, 2188
GPS Coordinates: -26.0040588, 27.936793
Can I upgrade my computer online?
Yes, you can upgrade your computer online with the upgrade function on each product page.
How safe is it for me to use my credit card on your site?
We make use of payment methods through PayFast, one of South Africa’s largest and safest online payment portals.
PayFast is committed to keeping you, your customers and all sensitive information secure. We have a multitude of automated and manual checks in place to protect both buyers and sellers from fraudulent transactions. Online retail has a fraud rate between 1 and 2% of all transactions. Through effective controls, PayFast’s is currently below 0,2% and still going down.
We use Extended Validation SSL with 2048-bit encryption. Only two of the four major South African banks use this –the highest– level of encryption currently available. We also use 3D secure for all payments, that requires buyers to enter their one time PIN.
We have also been approved by Google Shopping on our payment security SSL certificate.
What forms of payment do you accept?
We have the following different payment options:
Secure online payment using a card or instant EFT
Cash payment into the bank (cash handling fees need to be added)
How do I place an order?
To purchase online you may follow the following simple steps:
- Select the unit you want to purchase on our online store qstore.co.za
- Select ‘Add to cart’
- Click on cart/trolley icon on the top right of your screen
- Select ‘Check out’
- Complete details
- Select collection or delivery
- Select payment method like PayFast to pay with card or instant EFT
- Confirm order, and make payment / complete online finance process
- Once full payment is received, we will receive your order and put it through for processing
Where does QStore get the equipment on sale from?
All equipment sold through Qstore, are received back from our parent company, InnoVent.
InnoVent leases new IT equipment to corporates for an average of three years. When the equipment is then returned, it goes through a thorough refurbishment process. The refurbished equipment is then sold on Qstore
What is QStore’s BBBEE Status?
We are Level 1 BEE rated, giving our clients the ultimate flexible solution.
QStore is also a value adding supplier therefore our B-BBEE procurement level is 135%. Those companies that enter into an Enterprise Development Program with QStore and appoint us as one of their ED beneficiaries can claim 135% of every R1.00 spent.
Can you check the availability of a product?
All products loaded on our website are available for sale when it stipulates ‘in stock’. You are welcome to view all our product listings online that includes: products, prices, pictures and specifications.
Does the warranty apply on Laptop batteries?
QStore does not commit to a minimum battery discharge / run time.
No warranty is offered on the batteries. Functionality will be based with the Power Supply Products plugged in.
To ensure optimum performance QStore does recommend that a new battery is purchased.
To order a new battery or any other upgrades, please contact QStore for assistance. Manufacturers warranties on these parts may be valid based on the relevant manufacturer’s terms and conditions.
Do the products have warranty?
All refurbished products sold have a 12 month carry-in warranty on the hardware of the products, unless stated otherwise. Any hardware fault encountered within the warranty period will be covered by this warranty (excluding laptop batteries). The cost of the return of the product/s to the QStore warehouse will be for the customer’s cost.
What is the condition of the equipment?
All products are in good condition and 100% working order.
You also get a 12 month carry-in warranty on all the hardware parts on all products (excluding the batteries on laptops – new batteries can be ordered)
Are these products new / What is refurbished?
All products featured on the website are refurbished, unless stated otherwise.
Refurbishment is a process done to restore pre-owned computers to a new condition and appearance. When hardware is refurbished, the components are examined, and non-working parts are replaced.
At QStore, quality is a formalised system and process. Through strict documentation and procedures, our technicians maintain control of quality throughout every step of our product lifecycle and refurbishment.
Actual products may differ slightly in appearance to images shown.
010 880 5290
Cosmo Business Park, Malibongwe Drive
Roodepoort, Gauteng, 2188